.chat-operator-layout{display:grid;grid-template-columns:350px 1fr;gap:20px;height:calc(100vh - 200px);margin-top:20px}.conversations-panel{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;display:flex;flex-direction:column;overflow:hidden}.conversations-header{padding:20px;border-bottom:1px solid #e5e7eb}.conversations-header h2{margin:0 0 15px;font-size:20px;color:#1f2937}.conversation-filters{display:flex;gap:8px;flex-wrap:wrap}.filter-btn{padding:6px 12px;border:1px solid #d1d5db;background:#fff;border-radius:6px;font-size:13px;cursor:pointer;transition:all .2s;color:#6b7280}.filter-btn:hover{background:#f3f4f6;border-color:#9ca3af}.filter-btn.active{background:#3b82f6;color:#fff;border-color:#3b82f6}.conversations-list{flex:1;overflow-y:auto;padding:10px}.conversation-item{padding:15px;border-radius:8px;margin-bottom:8px;cursor:pointer;transition:all .2s;border:1px solid #e5e7eb;background:#fff}.conversation-item:hover{background:#f9fafb;border-color:#d1d5db}.conversation-item.active{background:#eff6ff;border-color:#3b82f6}.conversation-item.unread{border-left:4px solid #ef4444;background:#fef2f2}.conversation-name{font-weight:600;color:#1f2937;margin-bottom:5px}.conversation-preview{font-size:13px;color:#6b7280;margin-bottom:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-meta{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:#9ca3af}.conversation-status{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:12px;font-size:11px;font-weight:500}.conversation-status.active{background:#d1fae5;color:#065f46}.conversation-status.waiting{background:#fef3c7;color:#92400e}.conversation-status.closed{background:#e5e7eb;color:#4b5563}.chat-panel{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;display:flex;flex-direction:column;overflow:hidden}.chat-header{padding:20px;border-bottom:1px solid #e5e7eb;display:flex;justify-content:space-between;align-items:center}.chat-header-info h3{margin:0 0 5px;font-size:18px;color:#1f2937}.user-status{font-size:13px;color:#6b7280}.close-chat-btn{padding:8px 16px;background:#ef4444;color:#fff;border:none;border-radius:6px;cursor:pointer;font-size:14px;transition:all .2s}.close-chat-btn:hover{background:#dc2626}.messages-container{flex:1;overflow-y:auto;padding:20px;background:#f9fafb}.no-chat-selected{display:flex;align-items:center;justify-content:center;height:100%;color:#9ca3af;font-size:16px}.no-conversations{display:flex;align-items:center;justify-content:center;height:200px;color:#9ca3af;font-size:14px}.chat-message{margin-bottom:15px;display:flex}.chat-message.visitor{justify-content:flex-start}.chat-message.operator{justify-content:flex-end}.message-bubble{max-width:70%;padding:12px 16px;border-radius:12px;background:#fff;box-shadow:0 1px 2px #0000001a}.chat-message.operator .message-bubble{background:#3b82f6;color:#fff}.message-sender{font-size:12px;font-weight:600;margin-bottom:4px;opacity:.8}.message-text{font-size:14px;line-height:1.5;word-wrap:break-word}.message-time{font-size:11px;margin-top:4px;opacity:.6}.message-input-container{padding:20px;border-top:1px solid #e5e7eb;display:flex;gap:10px}.message-input-container textarea{flex:1;padding:12px;border:1px solid #d1d5db;border-radius:8px;font-size:14px;font-family:inherit;resize:none}.message-input-container textarea:focus{outline:none;border-color:#3b82f6}.send-btn{padding:12px 24px;background:#3b82f6;color:#fff;border:none;border-radius:8px;cursor:pointer;font-size:14px;font-weight:500;transition:all .2s}.send-btn:hover{background:#2563eb}.send-btn:disabled{background:#9ca3af;cursor:not-allowed}#liveChatButton{position:fixed;bottom:24px;right:24px;width:60px;height:60px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;cursor:pointer;box-shadow:0 4px 12px #667eea66;display:flex;align-items:center;justify-content:center;font-size:28px;transition:all .3s ease;z-index:999}#liveChatButton:hover{transform:scale(1.1);box-shadow:0 6px 20px #667eea99}.chat-unread-indicator{position:absolute;top:8px;right:8px;width:12px;height:12px;background:#ef4444;border-radius:50%;border:2px solid white;animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}#liveChatWidget{position:fixed;bottom:24px;right:24px;width:380px;height:600px;background:#fff;border-radius:16px;box-shadow:0 10px 40px #0003;display:none;flex-direction:column;overflow:hidden;z-index:1000;animation:slideIn .3s ease-out}@keyframes slideIn{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.chat-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:20px;display:flex;justify-content:space-between;align-items:center}.chat-header-info{flex:1}.chat-header-info h3{margin:0 0 4px;font-size:18px;font-weight:600}.chat-status{font-size:13px;opacity:.9}.chat-header-actions{display:flex;gap:8px}.chat-header-btn{background:#fff3;border:none;color:#fff;width:32px;height:32px;border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:18px;transition:background .2s}.chat-header-btn:hover{background:#ffffff4d}.chat-body{flex:1;overflow-y:auto;padding:16px;background:#f9fafb;display:flex;flex-direction:column;gap:12px}.chat-system-message{text-align:center;padding:16px;background:#e0e7ff;border-radius:12px;color:#4338ca;font-size:14px;line-height:1.5}.chat-system-message p{margin:0}.chat-message{display:flex;animation:messageIn .2s ease-out}@keyframes messageIn{0%{transform:translateY(10px);opacity:0}to{transform:translateY(0);opacity:1}}.chat-message.visitor{justify-content:flex-end}.chat-message.operator{justify-content:flex-start}.message-bubble{max-width:75%;padding:10px 14px;border-radius:16px;word-wrap:break-word}.chat-message.visitor .message-bubble{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-bottom-right-radius:4px}.chat-message.operator .message-bubble{background:#fff;color:#1f2937;border:1px solid #e5e7eb;border-bottom-left-radius:4px}.message-sender{font-size:12px;font-weight:600;color:#667eea;margin-bottom:4px}.message-text{font-size:14px;line-height:1.4;white-space:pre-wrap}.message-time{font-size:11px;margin-top:4px;opacity:.7}.chat-footer{padding:16px;background:#fff;border-top:1px solid #e5e7eb;display:flex;gap:8px}#chatMessageInput{flex:1;padding:12px;border:1px solid #d1d5db;border-radius:12px;font-size:14px;font-family:inherit;resize:none;outline:none;transition:border-color .2s}#chatMessageInput:focus{border-color:#667eea}#sendChatMessage{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;width:44px;height:44px;border-radius:12px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:20px;transition:transform .2s}#sendChatMessage:hover{transform:scale(1.05)}#sendChatMessage:active{transform:scale(.95)}.visitor-group{border-bottom:1px solid #e5e7eb}.visitor-header{padding:16px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;transition:all .2s;background:#fff}.visitor-header:hover{background:#f9fafb}.visitor-header.unread{background:#eff6ff;font-weight:600}.visitor-sessions{background:#f9fafb;border-top:1px solid #e5e7eb}.session-item{margin:0;border-bottom:1px solid #e5e7eb;padding:12px 16px 12px 40px!important}.session-item:last-child{border-bottom:none}.session-item:hover{background:#f3f4f6!important}@media (max-width: 480px){#liveChatWidget{width:100%;height:100%;bottom:0;right:0;border-radius:0}#liveChatButton{bottom:16px;right:16px}}